Privacy policy

Privacy Policy – Parker and Grant
Last updated: 29 March 2025

This Privacy Policy explains how Parker and Grant (“we”, “us” or “our”) collects, uses and shares your personal information when you visit or use our website and online store (together, the “Site”), place an order with us, or otherwise interact with us in connection with the Site (collectively, the “Services”).

“You” or “your” refers to any individual who uses our Services, including customers, website visitors and anyone who contacts us.

Please read this Privacy Policy carefully so you understand how we handle your personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our business practices, technology, legal requirements or the way our Services operate.

  • When updates are made, we will:
  • post the revised Privacy Policy on this page, and
  • update the “Last updated” date above.

Where required by law, we will notify you of any significant changes and, where necessary, request your consent again.

Who is responsible for your data?

For the purposes of UK data protection law, including the UK GDPR and the Data Protection Act 2018, Parker and Grant is the “data controller” of the personal information we collect about you through the Site.

Personal information we collect

The information we collect depends on how you use our Services. “Personal information” means information that can identify you or be linked to you.

Information you provide directly

You may provide information to us when you place an order, create an account, contact us, subscribe to marketing, or otherwise use our Services. This may include:

  • Contact details – name, billing and delivery address, email address and phone number.
  • Order details – products ordered, payment confirmation, order value, delivery method and related communications.
  • Account information – username, password and any information used for login or account security.
  • Customer support information – information you provide when contacting us, for example by email or through a contact form, including questions, complaints, feedback or other requests.

You may choose not to provide certain information, but this could mean that some features are not available to you, such as placing an order without providing delivery details.

Information we collect automatically

When you visit or use our Site, we may automatically collect certain information about your device and how you interact with the Site (“Usage Data”). This may include:

  • Device and browser information, such as browser type, version and operating system
  • IP address and approximate location
  • Pages you visit, links you click, and the time and date of your visit
  • How you arrived at the Site, for example through an advert, search engine or referral link

We collect this information using cookies, pixels and similar technologies. More information is provided below.

Information from third parties

We may receive information about you from:

  • Shopify – who host our online store and help support payment and order processing.
  • Payment providers – who process payments, such as card or wallet payments, and confirm whether payment was successful.
  • Analytics and advertising partners – who help us understand how visitors use our Site and measure the performance of our marketing.
  • Delivery and fulfilment partners – who help deliver your order and may provide delivery updates.

Any information we receive from third parties will be handled in accordance with this Privacy Policy.

How we use your personal information

We process your personal information for the purposes and legal bases described below under UK data protection law.

To provide our products and Services

We use your information to:

  • process your orders and payments
  • arrange delivery and manage returns or exchanges
  • create and manage your account
  • send order confirmations, delivery updates and other transactional messages
  • provide customer support and respond to your questions

This processing is necessary to perform our contract with you, or to take steps at your request before entering into a contract.

Marketing and advertising

We may use your personal information to:

  • send you marketing emails or messages about our products, promotions and updates
  • show relevant adverts on our Site or on other websites and platforms
  • understand which products, collections or offers may be of interest to you

Where required by law, we will only send direct marketing if you have given your consent, for example by ticking a box. You can withdraw your consent or opt out at any time.

Security, fraud prevention and misuse

We may use your information to:

  • protect our Site, accounts and customers from fraud, misuse and abuse
  • investigate suspicious activity or possible breaches of our terms
  • comply with legal obligations, including preventing fraud or reporting suspected unlawful activity

This is in our legitimate interest to keep our Services secure and to protect our business, customers and third parties.

Service improvement and analytics

We may use Usage Data and other information to:

  • operate, maintain and improve our Site and Services
  • understand how customers use our Site and which products are popular
  • identify issues, fix errors and improve performance
  • improve the customer experience

This is in our legitimate interest to review and improve how our website and business operate.

Legal and regulatory purposes

We may also use your personal information where necessary to:

  • comply with legal obligations, such as tax and accounting requirements
  • respond to lawful requests from authorities or regulators
  • establish, exercise or defend legal claims

Cookies and similar technologies

Like many websites, we use cookies and similar technologies on our Site. Cookies are small text files stored on your device.

We use cookies to:

  • remember your preferences, such as language or basket contents
  • keep you logged in to your account
  • run analytics and understand how the Site is used
  • support marketing and show relevant adverts

For more information about cookies used by Shopify when powering our store, you can refer to Shopify’s cookie information: https://www.shopify.com/legal/cookies

Most web browsers accept cookies automatically, but allow you to change your settings to delete or block cookies. If you block cookies, some parts of our Site may not function properly. Blocking cookies may not stop all information sharing with third parties, such as advertising partners, but it may reduce it.

How we share your personal information

We do not sell your personal information. We may share it only in limited circumstances, including:

  • Shopify and service providers – with trusted vendors who help us operate our business, such as:
    • hosting and IT providers
    • payment processors
    • fulfilment and shipping partners
    • analytics providers
    • customer support tools
  • Business and marketing partners – for example, advertising platforms that help us show relevant adverts or measure campaign performance.
  • Within our group – where we have related companies or affiliates, we may share information where necessary for internal administration and business purposes.
  • Legal and business reasons – we may share information:
    • where required by law, regulation or legal process
    • to respond to lawful requests from public authorities
    • to enforce our Terms of Service or other agreements
    • in connection with a business transaction, such as a merger, sale or restructuring, subject to appropriate safeguards

Whenever personal information is shared, we only share what is necessary and require recipients to keep your data secure and handle it in line with applicable data protection law.

We do not use or disclose any “special category” or sensitive personal information about you for profiling or for purposes that would infer characteristics about you.

International transfers

Our store is hosted by Shopify, and we may use other service providers located outside the United Kingdom. This means your personal information may be transferred to and processed in countries outside the UK, where data protection laws may provide a different level of protection.

Where we transfer your personal information outside the UK, we will:

  • rely on an adequacy regulation where the destination country is recognised as providing an adequate level of protection, or
  • use appropriate safeguards, such as standard contractual clauses approved by the UK authorities, or
  • ensure another valid transfer mechanism is in place.

You can contact us using the details below if you would like more information about international transfers and the safeguards we use.

How we keep your information secure and how long we keep it

Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no system or internet transmission can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential and choosing a strong password. If you believe your account has been compromised, please contact us immediately.

Retention

We keep your personal information only for as long as needed for the purposes described in this Privacy Policy, including:

  • to provide the Services and manage your account
  • to comply with legal, tax or accounting obligations
  • to resolve disputes and enforce our agreements

The exact retention period depends on the type of information and the legal requirements that apply. When information is no longer needed, we will delete it or anonymise it.

Your rights

If you are in the UK or the European Economic Area, you have certain rights over your personal information under data protection law. These may include:

Right of access

You can request a copy of the personal information we hold about you and details of how we use it.

Right to rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you can ask us to delete your personal information, for example if it is no longer needed for the purpose it was collected for.

Right to restrict processing

You can ask us to restrict how we use your information in certain situations, for example while we are checking its accuracy or handling an objection.

Right to object

You can object to certain types of processing, including:

  • direct marketing, which you can always opt out of, and
  • processing based on our legitimate interests, if you believe your rights outweigh our interests.

Right to withdraw consent

Where we rely on your consent, for example for certain marketing activities, you can withdraw it at any time. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.

You can usually opt out of marketing emails by clicking the “unsubscribe” link in our emails, or by contacting us directly.

Right to data portability

In certain cases, you may ask us to provide your personal information in a structured, commonly used and machine-readable format and/or ask us to transfer it to another organisation.

How to exercise your rights

You can exercise your rights by contacting us using the details below. We may need to verify your identity before acting on your request, for example by asking you to confirm your email address or order details.

We will respond to your request within the timeframes required by applicable law.

We will not treat you unfairly or refuse to provide Services to you simply because you have exercised your privacy rights.

Complaints and your right to contact the ICO

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

If you are not satisfied, you have the right to lodge a complaint with the UK data protection authority:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

If you live in another country or within the EEA, you may also have the right to complain to your local data protection authority.

Third-party websites and social media

Our Site may contain links to websites or services operated by third parties, such as social media platforms, payment providers or partner websites.

We are not responsible for the privacy practices, security or content of third-party websites. If you follow a link to a third-party website, their own privacy policy will apply. We recommend that you read it carefully.

If you choose to share information publicly on social media or other public areas, such as comments or reviews, this content may be visible to others and may also be collected by us and the third-party platform.

Children’s data

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so we can investigate and, where appropriate, delete the information.

Contact details

If you have any questions about this Privacy Policy, wish to exercise your rights or want to make a complaint, you can contact us at:

Store name: Parker and Grant
Email: info@parkerandgrant.com
Phone:

Parker and Grant is operated by SLCollective Limited.
Business Name: SLCollective Limited
Business Registration Number: 78238500
Business address: Unit 2904-05, 29/F Universal Trade Centre No. 3 Arbuthnot Road Central Hong Kong

Customer service hours:
Monday to Saturday
9:00 AM – 5:00 PM (GMT+0)
We aim to respond to your email within 48 hours.